New guides to support people to safely share and gather experiences of suicide
The United To Prevent Suicide social movement in partnership with Scottish Recovery Network and the Suicide Prevention Scotland Lived Experience Panel have produced two new guides to support sharing and gathering experiences of mental health and suicide.
Preparing to share your experiences
This guide is for any individual who wants to share their lived experience of mental health and/or suicide (this includes people who have been bereaved by suicide). It contains information to support you to prepare to share your experiences and reflect on how you do this safely whilst maintaining your wellbeing. It also provides guidance on the different places and spaces you may wish to share your experiences.
This summary document outlines key information from the guide and may help prepare you for what to expect when you read the Preparing to share your experiences guide
This guide is for anyone who supports people to share their lived experiences of mental health and suicide. This can be to inform your organisation’s policies and the development/improvement of support services. It can also be because you are interested in developing peer support or wish to develop resources and campaigns. Organisations can range from the health and social care sector to the third sector and beyond.
Suicide is surrounded by stigma and shame and opening up this conversation and enabling people to feel more comfortable to use the word ‘suicide’ and talk openly with others about suicidal feelings would be a big step in the right direction.
As part of Scotland’s Suicide Prevention Action Plan, Every Life Matters, learning resources have been developed to help workforces to raise awareness of issues that surround mental health, self-harm and suicide prevention. We believe every suicide is preventable.
Ask, Tell – A healthy conversation
This animation gives practical tips on how and when to have compassionate conversations with people who may be experiencing suicidal thoughts or mental distress.
Ask, Tell – Every life matters
This animation explores the issue of suicide and provides facts about suicide in Scotland. Most importantly it helps build confidence to listen, talk and take action.
For more information about the Ask Tell Respond learning resources please go to:
A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone’s time. Call 999 or go to A&E now if you do not feel you can keep yourself or someone else safe.
The following services offer confidential support from trained staff and volunteers. You can talk about anything that is troubling you, no matter how difficult:
Samaritans are there to listen 24 hours a day, 365 days a year and it’s always free to call from any landline or mobile phone. Call 116 123 to talk to Samaritans, or email jo@samaritans.org
Text “SHOUT” to 85258 to contact the Shout Crisis Text Line, text “YM” if you are under 19.
Privacy Policy
Sign-ups to the United To Prevent Suicide social movement are managed by Mailchimp, an email marketing service for managing mailing lists and creating e-newsletters. As Mailchimp has been acquired by Intuit our privacy policy has been updated in line with Intuit’s Privacy Statement. This statement became effective on January 10, 2022. Please find a summary of the Privacy Statement which is most relevant for people interacting with Mailchimp:
A. INFORMATION WE RECEIVE FROM YOU
The personal information that we receive about you depends on the context of your interactions with Intuit, how you configure your account and the choices that you make, including your privacy settings. Personal information that we receive from you may also depend upon what services, functionalities or experiences you use, your location and applicable law.
Creating an account. When you join the movement as an individual we collect personal information (i.e. your name and your email address). When you join the movement as an organisation we collect personal information (i.e. a contact name, email address, company name and number of employees).
Support, research, training and feedback. We may collect personal information such as your name, email address and any other personal information you choose to share when you reach out to us for support, give us feedback, participate in optional surveys, subscribe to marketing, attend our events, participate in research or training or otherwise interact or communicate with us.
Online behavioural data. We may automatically collect certain information about your use and interactions with our websites, customers’ websites, Platform, social media websites, and marketing campaigns that we or our customers organise, including device information (such as your IP address and unique device IDs), page view information and search results, links and if you are a customer contact, whether or not a campaign presented or sent to you using our offerings has been viewed, delivered, opened, clicked on, whether it has bounced or was treated as spam.
Device information. We may collect information about your device such as Internet Protocol (“IP”) addresses, log information, error messages, device type, and unique device identifiers. For example, we may collect IP addresses from you as part of our sign in and security features.
Usage information. We may collect information about your usage of the Platform, such as the pages you viewed, the services and features you used or interacted with, your browser type and details about any links or communications with which you interacted.
Location information. Certain features in the Intuit Platform may collect your precise location information, device motion information, or both, if you grant permission to do so in your device settings.
Information from cookies and other technologies. Intuit and our service providers may use commonly used tools such as cookies, web beacons, pixels, local shared objects and similar technologies (collectively "cookies") to collect information about you (“Cookie Information”) so we can provide the experiences you request, recognise your visit, track your interactions, and improve your and other customers' experience. You have control over some of the information we collect from Cookies and how we use it. For full details on how we use cookies and similar technologies when you use or interact with our Mailchimp offerings, please also see our Mailchimp Cookie Policy.
Information stored locally. Some of our web-enabled desktop services and offerings synchronize with the information on your computer. In doing so, we may collect information such as device information, product usage, and error reports. We may also store personal information locally on your device.
B. HOW WE USE PERSONAL INFORMATION
We collect and process personal information about you where:
We have your consent to do so;
We have a contract with you and it is necessary to process your personal information to perform our contract with you, including to provide you with the benefits of the Intuit Platform and operate our business;
The processing is in our legitimate business interests (in those jurisdictions where legitimate business interest is a legitimate basis for processing) such as operating our businesses, improving and developing the Intuit Platform, communicating with you, marketing our offerings and services and personalising your experience, and to detect illegal activities; or
We need to comply with legal requirements, including applicable laws and regulations.
Personal information is used for the following purposes including to:
Create your account and manage our relationship with you;
Improve and develop our products and services by analysing how they are used and interacted with, as well as by assessing the use of and interactions with our Platform and certain content our customers send or display through the Platform, including by conducting data analytics to develop insights about you, your needs and preferences so we can make more informed predictions, recommendations and products for our customers;
Run and manage our business;
Evaluate your eligibility for financial or other marketing offers, products and services;
Provide features to you;
Communicate with you, such as sending you electronic notifications;
Protect against misuse or abuse of our services and ensure compliance with our terms;
Market our services, products and experiences, including to deliver gifts and promotional materials, product recommendations and other non-transactional communications via email, post, telephone, SMS or push notifications, in accordance with your marketing preferences;
Personalise your experience and tailor recommendations, advertising and offers presented to you, including through the development of insights about you and your needs based on your interactions with the products, services and offerings of our platform;
Combine and anonymise information about your interactions with Intuit to create aggregate, anonymised statistics for use in research and for marketing, promoting, improving and developing our platform;
Comply with our legal and regulatory requirements;
Authenticate your identity;
Manage event registrations and attendance, including sending related communications to you;
Protect the rights, property, safety or security of the Intuit Platform, our customers, employees or others and prevent fraudulent or illegal activity;
Exercise our rights in the course of judicial, administrative or arbitration proceedings;
Enforce, remedy or apply our Terms of Service or other agreements; and/or
Process your information for other purposes that are compatible with the disclosed purposes if and where this is permitted by applicable law.
C. HOW WE SHARE YOUR INFORMATION
We may share your information in the following circumstances:
With your consent.
When you connect with an Intuit Platform partner.
For certain product features.
When you connect to your social media account. Some of our features enable you to connect to a social media account or share information on social media platforms, like Twitter. Any information you choose to share on social media may potentially be visible to a global audience and will be subject to the social media provider's privacy policies (not this Privacy Statement). You should take care only to share information on social media that you are comfortable sharing.
For research. With appropriate controls, we may share information with third-parties, such as academic institutions, government and non-profit organisations, for research purposes or to publish academic or policy-related materials. We only share information in a way that would not allow any individual to be identified.
For joint features, sales, promotions and events.
With financial services providers.
When you publicly post the information. We may provide opportunities for you to publicly post reviews, questions, comments, suggestions or other content, which may include personal information, such as your name or user name. Anything you share in a public forum is public, and you should think carefully before you decide to share.
With service providers or agents.
For mergers and acquisitions.
No sale of personal information to third parties.
With our affiliates and subsidiaries and your right to limit information sharing.
Cookies and other tracking technologies. You can find information on changing your browser settings to opt-out of cookies in your browser settings. In certain countries, you may also be able to make changes to your cookies settings by using our cookie preferences tool. If you disable some or all of the cookies the service, or parts of the service may not work. For more information, please see the Mailchimp Cookies Policy.
For advertising and analytics. The Intuit Platform is not currently configured to respond to browsers’ “Do Not Track” signals because at this time no formal “Do Not Track” standard has been adopted.
For legal reasons. We may share your information with third-parties for legal reasons without your consent, and as permitted by law.
D. YOUR INFORMATION RIGHTS AND CHOICES
Your rights
At Intuit, we believe that you have rights to information that pertains to you, your household and/or your business. If another person has input or processed information in the Intuit Platform about you or on behalf of you, your family or your business (and we are processing such information as data controller), you may ask to receive a copy of your information, even if you do not have an account with us.
Depending on where you live, you may have certain state- or nation-specific rights with respect to your personal information that we collect and process.
For specific information on what steps you can take to manage your privacy, please see the “Country and Region-Specific Terms” section in Intuit’s full Privacy Statement.
Verification
To help protect privacy and the security of your information, you may be asked to provide additional information to verify your identity and/or ownership rights prior to us exercising your data rights. If we are unable to verify your identity or ownership rights to the data, we may not be able to provide you with data rights until you are able to provide us with proper documents.
Information retention
Unless you specifically ask us to delete your personal information, we retain your personal information as long as it is necessary to comply with our data retention requirements and provide you with services and the benefits of the Intuit Platform and successfully run our business. However, even if you request a deletion, we may be required to maintain your information for as long as necessary to:
comply with our legal or regulatory compliance needs (e.g. maintaining records of transactions you have made with us);
to exercise, establish or defend legal claims; and/or
to protect against fraudulent or abusive activity on our service.
This means we may keep different information for different periods. If your account is cancelled because you’ve not used it in a long time, we may delete this information straight away.
There may be occasions where we are unable to fully delete, anonymise, or de-identify your information due to technical, legal, regulatory compliance or other operational reasons. Where this is the case, we will take reasonable measures to securely isolate your personal information from any further processing until such time as we are able to delete, anonymise, or de-identify it.
International data transfers
You agree and Intuit reserves the right to store and process your personal information in the United States and in any other country where Intuit or its affiliates, subsidiaries, or service providers operate facilities in accordance with and as permitted by applicable laws and regulations. Some of these countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).
When we transfer, store or process personal information outside of your jurisdiction, we take appropriate safeguards to require that your personal information remain protected in accordance with this Privacy Statement and applicable law. We may use contracts or the Standard Contractual Clauses approved by the European Commission or, as may be applicable, the equivalent clauses approved by the UK Government, to help ensure your information is protected. For more information on the transfer safeguards we rely on and where they have been made available please contact us at Data Subject Access Requests | Mailchimp.
Although not relied on for data transfers, Intuit (excluding Credit Karma) complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union (EU), the United Kingdom (UK), and Switzerland to the United States. We are subject to the investigatory and enforcement powers of the Federal Trade Commission. You can find more information about Intuit’s and Mailchimp’s EU-U.S. and Swiss-U.S. Privacy Shield certification here and here, respectively.
Security of your personal information
We use physical, technical and organisational safeguards designed to protect your information. However, despite these controls, we cannot completely ensure or warrant the security of your information. You can find out more about how we protect your information and the steps you can take to help protect your information here.
Collection and use of children’s personal information
Our services are not intended for or directed to children. We do not knowingly collect personal information from children. If you believe we may have information from a child, please contact us.
Changes to our Privacy Statements
From time to time we may change or update our Privacy Statement. We reserve the right to make changes or updates at any time. If we make material changes to the way we process your personal information, we will notify you by posting a notice in our platform or on a community post; by sending you a notification; or by other means consistent with applicable law.
Intuit’s full Privacy Statement was last updated on 10 January. Please review this Privacy Statement periodically to stay informed about how Intuit protects your privacy.
Country And Region-Specific Terms
Additional terms may apply to you based upon the country you reside in or the products you use. For further information please go to Intuit’s full Privacy Statement.
